FREQUENTLY ASKED QUESTIONS
Orders and Shipping
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Depending on your shipping option, your processing time can range between 1-5 days. Expedited shipping services are given on top priority, and will ship within 48 hours (weekends excluded).
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
See below for the shipping times once your order has been processed. Please allocate 1-5 days for processing.
STANDARD AND EXPEDITED SHIPPING
USPS Standard Shipping- Approximately 5-15 Business Days
USPS Priority Mail-- Approximately 2-5 Business Days
UPS 2nd Day Air --2 Business Days by the end of the day
UPS Next Day Air--1 Business Day by the end of the day
INTERNATIONAL SHIPPING
USPS Priority Mail- Allow Approximately 5-15 Business Days
HOW CAN I CHECK THE
STATUS OF MY ORDER?
Please refer to the shipping confirmation email sent to you after purchasing. There, you will find your tracking number. You will also continue to receive email updates as your shipment progresses. Please check your spam folder just in case!
WHAT SHOULD I DO IF I
NEED TO CANCEL AN
ORDER?
If you wish to change or cancel your order, please contact me ASAP by emailing orders@thesagelifestyle.com or by calling 323-931-0595. Orders that have already been shipped out can not be altered or canceled.
HOW MUCH DOES
SHIPPING COST?
Shipping is FREE on all DOMESTIC ground orders over $40. Offer does not apply to Alaska, Hawaii or International (including Canada) destinations. Please see below for standard, expedited, and international shipping:
USPS Standard Shipping--$5.00
USPS Priority Mail--$15.00
UPS 2nd Day Air--$25.00
UPS Next Day Air--$45.00
INTERNATIONAL SHIPPING
USPS Priority Mail--$35.00
Please note that ALL international duties and taxes incurred are the responsibility of the RECIPIENT, and are payable upon RECEIPT of the goods. For information regarding duties and taxes please contact your customs office.
DO YOU SHIP TO P.O.
BOXES?
Yes, I ship to P.O. Boxes via the United States Postal Service. If you choose NEXT DAY or SECOND DAY AIR I will use FedEx or Express Mail for your order as UPS does NOT ship to P.O. Boxes. I first recommend checking with your neighbors, mail carrier, and/or door attendant to locate the parcel.
WHAT FORMS OF
PAYMENT DO YOU
ACCEPT?
I accept credit cards (Visa, MasterCard, American Express and Discover). Credit cards can be used when placing an order via internet or phone. You may also use PayPal, Google Pay, Shop Pay. and AfterPay.
Returns and Exchanges
I ACCIDENTALLY ORDERED THE WRONG FRAGRANCE. IS IT POSSIBLE TO EXCHANGE IT?
Exchanges are at the customer's expense. You are required to include a prepaid return label, a note explaining the exchange, and your order number and date of purchase in your return package. All exchanges will be shipped to the following address:
The Sage Lifestyle
ATTN: Returns and Exchanges
133 N. Gramercy Place
Los Angeles, CA 90004
I BOUGHT THE SAGE
LIFESTYLE PRODUCTS
FROM ANOTHER STORE,
CAN I RETURN OR
EXCHANGE THIS PRODUCT
WITH YOU?
Unfortunately, no. Please refer to the retailer you purchased our products from for their return/exchange policy. You can check my store locator to potentially locate a boutique near you. It is best to call the boutique prior to visiting to make sure they have the fragrance(s) in stock before making the trip over.
Packages and Technicalities
I NOTICED MY PACKAGE IS BEING SHIPPED CARBON NEUTRAL WHAT DOES THAT MEAN?
We have partnered with Shopify Planet and every time we ship an order we will be supporting some of the most promising climate solutions on Earth. For more information on this partnership please visit our customer service and shipping link at the bottom of our Homepage.
WHAT SHOULD I DO IF
MY PACKAGE IS
DAMAGED DURING
DELIVERY?
I do my best to make sure every package is packed with love and care. In extremely rare situations, damages might happen during transit. If you receive an item that is damaged, send me a picture of the damaged item as well as the shipping envelope or box (if possible), and email your photos to orders@thesagelifestyle.com within 24 hours of your delivery date for replacement.
WHAT FORMS OF
PAYMENT DO YOU
ACCEPT?
I accept credit cards (Visa, MasterCard, American Express and Discover). Credit cards can be used when placing an order via internet or phone. You may also use PayPal, Google Pay, Shop Pay and AfterPay.
SOMETHING IS WRONG
AND MY PROMO CODE
ISN'T WORKING. HOW
DO I FIX THIS?
Contact my customer service team via email or phone for help with a promo code. We will get back to you as soon as we can to solve any problems that you may be having.
WHERE DO I ENTER MY
PROMO CODE?
Please enter your promo code at checkout. When I am running a special event, discounts are often applied automatically once you add the correct items to your cart. In this situation, a promo code will not be necessary. If you are interested in receiving my exclusive offers and discounts, please subscribe to my email list.
WHERE CAN I
PURCHASE A GIFT
CARD?
On the menu bar. select "Gift Cards" From there you may add your desired gift card amount to your cart for Purchase.
Products
HOW CAN I GET FREE PERFUME SAMPLES?
Two free samples are provided with a purchase of $40 or more. You have an opportunity to enter your fragrance choice(s) at checkout under the notes section. If you don't have a preference, will choose for you.
HOW DO I PURCHASE
FRAGRANCE SAMPLES?
There are many different sample vial options available, you can find them on the "Perfumes" drop down menu. While all sales are final at The Sage Lifestyle, I do make exceptions in cases like this. If you accidentally ordered the wrong fragrance, please email customer service within 5 days of purchase for an exchange authorization. Fragrances must be unopened, unused, and in perfect condition, including the box and the bottle, in order to be eligible for an exchange.
WHERE CAN I FIND A
BOUTIQUE NEAR ME
THAT CARRIES YOUR
GEMSTONE PERFUMERY?
All of my products are made in sunny California, and all orders ship out of my LA office.
WHERE ARE YOUR
PRODUCTS MADE?
MY ORDER IS A GIFT, DO
YOU OFFER GIFT
WRAPPING?
Yes, I offer FREE gift wrapping for all of my products. Please select the GIFT WRAPPING box at checkout to receive your free service. Please make sure to add your gift note in the NOTES section in your cart if you would like to add one.
